Service Line Manager

JOB SUMMARY: The administrator will provide leadership, direction, communication, planning and coordination to achieve excellence in the delivery of patient care within the orthopaedic service line at the affiliated hospital(s).
This position has influence across the full continuum of care between OSS Health and the affiliated hospital(s).
The administrator will act as a liaison to ensures operational functions are aligned with the organizations’ broader mission, vision, and strategies.
Assures daily operations optimize the patient experience, physician experience and overall quality.
Reporting administratively in a dual responsibility to OSS Health leadership and the affiliated hospital(s) leadership.
QUALIFICATIONS AND EDUCATION: Education A Bachelor’s degree Qualifications · Minimum of 3 years of leadership experience leading a department in a healthcare environment.
Musculoskeletal operational experience preferred.
· Demonstrates ability to work with people with a broad range of skills including but not limited to physicians, administrators and support staff.
· Ability to work collaboratively with physicians and system leadership to align the clinical and operational mission.
· Demonstrates skills in service excellence including active listening, problem solving, and the ability to remain calm in any emotional or stressful situation.
· Demonstrates attention to detail, strong organizational skills with ability to prioritize multiple tasks and to work independently.
· Ability to communicate effectively, both in writing and verbally, in a professional manner.
· Must be proactive, adaptable and flexible.
· Demonstrates ability to effectively work as a member of a multidisciplinary team.
· Demonstrates ability to collaborate effectively within complex organizational structures.
· Demonstrates ability to lead, coach and mentor in healthcare environment.
· Must have the ability to understand and navigate an EMR system and generate reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Participation/Leadership · Accountable (in alignment with the Medical Directors) in overseeing orthopaedic operations within the affiliated hospital(s).
· Interfaces with support and ancillary services that support the operations of the orthopaedic serve line within the affiliated hospital(s).
· Displays consistent behavior that enhances the public image of the organization as evidenced by professionalism in all interactions.
· Maintains the strictest confidentiality in all areas.
Serves as orthopaedic liaison to governing boards, medical staff, department managers, staff, doctors, and patients.
· Develop and sustain physician relationships to increase involvement.
· Responsible as a co-owner for the patient satisfaction metrics for the service line.
· Communication and implementation of service line specific initiatives.
Service · Works with leadership to ensure that the service line meets access, efficiency, patient throughput, productivity, quality and organizational goals as outlined in agreed upon quality/operational scorecard.
· Develops, analyzes and maintains quality metrics and scorecards as outlined by collaboration with affiliated hospitals.
· Monitors all metrics and prepares reports for leadership team and medical staff on all aspects of the OSS service lines supporting affiliated hospital(s).
· Participates in key affiliated hospital(s) committees and completes key liaison activities.
Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
· Address risk management, peer review and quality improvement issues within the service line.
Monitor expenses and suggest cost-effective alternatives.
Develop and implement effective policies for all operational procedures.
Administrative Duties · Maintains responsibility of general clerical support functions to ensure efficient utilization of time and materials.
· Contributes to office operation by meeting deadlines, organizing, and prioritizing workload.
· Compiles performance improvement data and develops reports.
· Accurately transcribes minutes of meetings.
Maintains and distributes minutes within requested timeframes.
· Coordinates specifics such as schedules and space reservations for meetings and events Process and Quality Improvement · Promote service line efficiencies through process improvement initiatives.
· Lead and be a resource for service line process improvement projects: standardization of processes, improved outcomes, and cost reduction.
· Responsible for outcomes/quality within service line, as well as pertinent quality improvement efforts.
Creating short- and long-term goals for service line improvement Evaluating opportunities to improve care and treatment options.
· Collecting and reviewing patient and facility data to identify ways to enhance patient care.
· Standardize processes for the service line to provide comprehensive patient care and customer service.
Performs other duties as required or assigned.
LANGUAGE SKILLS: Must be proficient in the English language, both verbally and written, in order to communicate effectively with patients, co-workers, physicians, vendors, and the general public.
PHYSICAL DEMANDS: Prolonged sitting.
Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Climate controlled environment with occasional periods of being outside.
The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.