General Summary
Supervises business office and other administrative functions of the outpatient behavioral health clinic.
Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling.
Performs administrative duties of a general nature.
Duties and Responsibilities
Essential Functions:
Coordinates and integrates services within WellSpan Philhaven with other departments/service lines/entities and with the System's primary functions.
Participates in the selection of outside services, if needed.
Continuously assesses and improves WellSpan Philhaven-s performance.
Maintains appropriate quality control/assessment programs (if applicable).
Actively utilizes improvement strategies/tools to positively impact all aspects of outpatient clinic operations.
Under the direction of operational leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management.
Assists in selection of outside services; resolves issues related to services provided by outside vendors.
Works in partnership with senior clinic manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety.
Includes safety reporting, customer complaints and IT issues.
Communicates operational issues to senior clinic manager to obtain timely and effective resolution.
Promotes reporting of events and tracks trends to identify potential improvement opportunities.
Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
Prepares and maintains staff work schedules.
Performs payroll and other financial functions.
Assists senior clinic manager with strategic planning, including development and implementation of action plans related to WellSpan Philhaven Objectives.
Required for All Jobs:
Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics.
Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization.
Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Reaching - Rarely
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally
Working Environment:
Occupational Hazards - Occasionally
Qualifications
Minimum Education:
High School Diploma or GED Required
Associates Degree Preferred
Work Experience:
1 year Relevant experience.
Required and
Supervisory experience.
Required and
Demonstrated experience in employee supervision.
Required
Physician/mental health office experience.
Preferred
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