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Posted : Sunday, May 26, 2024 01:23 PM
General Summary
Oversees the daily activities and operations of the business support functions and staff, in a lead role.
Serves as liaison between staff and management.
Provides administrative/secretarial support.
Duties and Responsibilities Essential Functions: Oversees the work of other personnel by training, allocating and monitoring work.
Performs work of a similar nature.
Disseminates work to staff members, establishes priorities and resolves problems relating to day-to-day operations.
Assists in selecting, training, orienting and evaluating staff.
Prepares work schedules and makes recommendations for personnel actions.
Provides administrative/secretarial support such as answering telephones, transcription, automatic time keeping, coordinating/scheduling meetings, appointments and/or seminars, and ordering supplies.
Types memorandums, policies, committee minutes, manuals, letters, forms, procedures, and other general typing as directed, initiating other documents and correspondence as appropriate.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
If assigned to Patient Access/Patient Access Call Center: Serves as Building Facilitator for the Greenway Tech Building, working closely with Property Management to ensure that needs of the occupants are addressed and that all building issues such as safety and security, utilities, parking, etc.
are managed appropriately and in a timely manner.
Serves as Provider Specialist for WellSpan which updates and maintains confidential physician information in the Eclipsys Registration System and the Provider Portal which down streams to various other systems throughout WellSpan.
Researches and obtains National Physician Identification (NPI) numbers for out of area physicians to be added to the WellSpan Provider File.
Provides centralized phone reporting services, statistics and measurements for all departments of WellSpan that operate similarly to a call center environment as they are integrated into the new Avaya Phone System.
Maintains a portal that each department will be able to access for their specific data.
Assists in any needed additional training requested by WellSpan departments regarding the operation of the new Avaya phone system such as managing skillsets, monitoring queues, etc.
Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards.
Maintains professional growth and development.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Performs related duties such as photocopying, as well as other duties assigned.
Greets and directs visitors.
Participates in administrative staff meetings and attends other meetings as assigned.
Required for All Jobs: Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics.
Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization.
Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands: Standing - Occasionally Walking - Occasionally Sitting - Frequently Reaching - Rarely Talking - Frequently Hearing - Frequently Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - Occasionally Qualifications Minimum Education: High School Diploma or GED Post High School Vocational/Specialized Training.
Required Work Experience: 1 year Experience in secretarial training/general business.
Required
Serves as liaison between staff and management.
Provides administrative/secretarial support.
Duties and Responsibilities Essential Functions: Oversees the work of other personnel by training, allocating and monitoring work.
Performs work of a similar nature.
Disseminates work to staff members, establishes priorities and resolves problems relating to day-to-day operations.
Assists in selecting, training, orienting and evaluating staff.
Prepares work schedules and makes recommendations for personnel actions.
Provides administrative/secretarial support such as answering telephones, transcription, automatic time keeping, coordinating/scheduling meetings, appointments and/or seminars, and ordering supplies.
Types memorandums, policies, committee minutes, manuals, letters, forms, procedures, and other general typing as directed, initiating other documents and correspondence as appropriate.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
If assigned to Patient Access/Patient Access Call Center: Serves as Building Facilitator for the Greenway Tech Building, working closely with Property Management to ensure that needs of the occupants are addressed and that all building issues such as safety and security, utilities, parking, etc.
are managed appropriately and in a timely manner.
Serves as Provider Specialist for WellSpan which updates and maintains confidential physician information in the Eclipsys Registration System and the Provider Portal which down streams to various other systems throughout WellSpan.
Researches and obtains National Physician Identification (NPI) numbers for out of area physicians to be added to the WellSpan Provider File.
Provides centralized phone reporting services, statistics and measurements for all departments of WellSpan that operate similarly to a call center environment as they are integrated into the new Avaya Phone System.
Maintains a portal that each department will be able to access for their specific data.
Assists in any needed additional training requested by WellSpan departments regarding the operation of the new Avaya phone system such as managing skillsets, monitoring queues, etc.
Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards.
Maintains professional growth and development.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Performs related duties such as photocopying, as well as other duties assigned.
Greets and directs visitors.
Participates in administrative staff meetings and attends other meetings as assigned.
Required for All Jobs: Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics.
Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization.
Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands: Standing - Occasionally Walking - Occasionally Sitting - Frequently Reaching - Rarely Talking - Frequently Hearing - Frequently Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - Occasionally Qualifications Minimum Education: High School Diploma or GED Post High School Vocational/Specialized Training.
Required Work Experience: 1 year Experience in secretarial training/general business.
Required
• Phone : NA
• Location : Hanover, PA
• Post ID: 9078008110
