Team Leader/Supervisor

sweetFrog is a dessert experience.
We are passionate about ice cream, frozen yogurt, waffle cones, baked goods, candies.
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we are passionate about food.
A visit to our shop is one of the very best ways to connect with friends and family; escape to a whole world of flavor design and great times.
A successful candidate will be able to enhance customer satisfaction, lead the store in the absence of the manager, and work with staff effectively.
A background in QsR and/or other front line management is important.
Having a keen eye for hospitality is a must.
Who is an IDEAL candidate for this shop? Thanks for asking! How about: - A buffet captain who is passionate about food, flavor and presentation - A restaurant or QsR front line manager (Hourly or Asst.
) with an eye for quality, talent for organization and a soild understanding of hospitality - A self motivated, reliable leader with trade experince; looking for a new opportunity.
*Responsibilities* * Ensure high levels of customers satisfaction through excellent service * Complete store administration and ensure compliance with policies and procedures * Maintain outstanding store condition and visual merchandising standards * Propose innovative ideas to increase * Deal with all issues that arise from staff or customers (complaints, grievances etc) * Be a shining example of well behavior and high performance * Additional store duties as needed *Skills* * Customer management skills * Strong organizational skills * Good communication and interpersonal skills Job Type: Part-time Pay: $9.
00 - $11.
00 per hour Expected hours: 15 – 20 per week Benefits: * Employee discount * Flexible schedule * Paid training Experience level: * 1 year Restaurant type: * Fast casual restaurant * Quick service & fast food restaurant Shift: * 4 hour shift * Day shift * Night shift Weekly day range: * Monday to Friday * Weekends as needed Ability to commute/relocate: * Shrewsbury, PA 17361: Reliably commute or planning to relocate before starting work (Required) Experience: * Customer service: 1 year (Preferred) Work Location: In person