*Job Overview:*
Houseal Plumbing, a small, locally owned residential and commercial plumbing contractor, is seeking a part-time (30-35 hours per week) Customer Service Coordinator.
This position may lead to a full-time position with benefits during the first year.
As an employee-centric workplace, we believe that happy employees create satisfied customers.
*Duties & Responsibilities:*
- Primarily responsible for answering the phone, creating service tickets, and dispatching out residential/commercial services technicians to various job locations.
- Maintaining the dispatch board and job scheduling.
- Creating and maintaining an organized filing system for customers and vendors.
- Assist with keeping fleet maintenance records organized and up to date.
- New customer and new project data entry.
- Various other administrative duties as assigned.
- Maintain accurate records of customer interactions, transactions, comments, and complaints
- Conduct outbound calls to follow up with customers or provide updates as needed
*What we are looking for:*
- Energetic individual with a positive attitude and honest work-ethic.
- Excellent communication skills in English (both verbal and written)
- Willingness to learn new software applications
- Exceptional phone etiquette and active listening skills
- Attention to detail, time management, and organizational skills.
- Proficient computer/data entry/MC Office skills.
*What we offer:*
- Genuine, family-centric atmosphere.
- Excellent Health, Dental/Vision, and supplemental benefits for full-time employees.
- Generous PTO policy plus 7 holidays per year.
Job Types: Full-time, Part-time
Pay: $18.
30 - $21.
00 per hour
Expected hours: No more than 35 per week
Benefits:
* On-the-job training
* Paid time off
Experience level:
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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