Front Desk Agent/Night Auditor

_Guest Service Representative/ Front Desk Agent _ _*Employee Travel Discounts within all of the Hilton Brand*_ _*Our company offers paid vacation within your first year*_ _*Online hospitality training*_ _*Evaluations with potential pay increases in your first 90 Days and at 1 year*_ Scope: Our Guest Service Agents are responsible for attending to the needs of guests, especially during the check-in and check-out process.
This position reports directly to the Front Desk Manager.
Preference will be given to those with prior Hilton/Hampton experience or hotel background.
Major Responsibilities: Operating the Hilton PEP Property Management System (PMS) including checking in guests and checking out guests correctly.
Hilton online training will be provided.
Ability to operate a computer to access extensive Hilton training online.
Make, change, or delete reservations in the PMS.
Respond to the needs of hotel guests.
Provide friendly and efficient, great customer service to insure guest satisfaction.
Operate hotel phone system.
Must be able to multitask and be creative in problem solving skills Complete all paperwork requirements for the front desk Communicate effectively between departments to insure a smooth operation Maintain daily logs at front desk and meeting room reservation book.
Balance shift work and cash at end of shift or prior to running audit.
2nd Shift/ Night Audit training.
day of the week flexibility Perform other duties that may be assigned by a supervisor.
Be a team player, support and assist fellow employees Maintain a positive attitude at all times for guests and coworkers Job Type: Part-time Pay: Up to $15.
00 per hour Benefits: * Employee discount * Flexible schedule * Paid time off Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Hotel Experience: 1 year (Preferred) Work Location: In person