Job Title: Guest Services Specialist
This is a 1st shift, part-time position.
Essential Duties:
Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
Maintains security of facility through routine methods
Conducts intakes for new guests
Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
Oversees and assigns guest chores and stock supplies
Assist in completion of daily linen laundering as needed
Engages shelter guests with compassion and understanding, while also setting healthy boundaries
Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
Attends and actively participates in staff meetings
Other Duties:
Any other duties as required by supervisor
Assist in the food services area on an as needed basis
Evaluate emergency situations and handles them when the Supervisor is not in the area
Maintains confidentiality of all data, including guests, employee, and operational data
Education/Qualifications:
High School or equivalent
Must have a committed personal relationship with Jesus Christ
Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
Proficiency with MS Office Suite, computer input, and database management
Other Factors to Consider:
Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
Possess a valid Pennsylvania Driver’s License
Working Conditions:
Inside and outside environment
Whatsapp
